All posts by Chris Chapman


The Residence at Timber Pines earns 2019 AHCA/NCAL Bronze National Quality Award

SPRING HILL, Fla. (July 15, 2019) – The Residence at Timber Pines, a premier senior living community, has been recognized as a 2019 recipient of the Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) for its commitment to improving the lives of residents through quality care.

The distinction is the first of three progressive award levels through the AHCA/NCAL National Quality Award Program. The program, presented by the leading association in long term and post-acute care, honors association members across the country that have demonstrated their dedication to improving quality of care for seniors and persons with disabilities.

“The positive impact that we’re fortunate to have on the lives of residents and families would not be possible without the hard work and dedication of each employee at our community,” said Avi Elias, executive director of The Residence at Timber Pines. “We look forward to continuing to develop our approaches and continue to provide exceptional care.”

The National Quality Award Program, established by AHCA/NCAL in 1996, is based on the core values and criteria of the Baldrige Performance Excellence Program, which also serves as the foundation for the metric-based AHCA/NCAL Quality Initiative. The Baldrige framework helps organizations among different business sectors improve organizational effectiveness and achieve strategy-driven performance.

The Award Program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision, mission statement, and key strengths and challenges. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained Examiners review each Bronze application to determine if the center has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality Award, The Residence at Timber Pines may now move forward in developing approaches and achieving performance levels that meet the Silver – Achievement in Quality Award criteria.

“I applaud The Residence at Timber Pines for taking this important step towards quality improvement,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Alana Wolfe. “I encourage The Residence at Timber Pines to continue on its path to achieving the highest of quality care.”

The awards will be presented during AHCA/NCAL’s 70th Convention & Expo in Orlando, Florida, October 13-16, 2019.

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The Residence at Timber Pines receives award for quality of life program

SPRING HILL, Fla. (March 27, 2019) – The Residence at Timber Pines, a premier senior living community located in Spring Hill, Fla., managed by The Goodman Group, has been selected to receive one of The Foundation for Post-Acute & Long-Term Care Medicine’s (AMDA) 2019 Quality Improvement & Health Outcome Awards (QIHO) for its quality of life program Montessori Inspired Lifestyle®: Resident Centered Care for an Assisted Living Memory Care Neighborhood.

The Residence at Timber Pines’ Pearls of Life® memory care offers Montessori Inspired Lifestyle, a positive approach to providing care for adults living with dementia or Alzheimer’s disease. The program allows residents to focus on their individual strengths and engage in meaningful activities to stimulate the mind and improve overall quality of life. Montessori Inspired Lifestyle recognizes the value of each individual and helps residents live dignified, well-rounded lives.

This approach of care is based on the methods of Maria Montessori, as adapted for adults by Dr. Cameron Camp, founder of the Center for Applied Research in Dementia. Dr. Camp is the innovator and founder of the Montessori Inspired Lifestyle approach to dementia care. The initial Montessori Inspired Lifestyle training and program implementation took place at The Residence at Timber Pines in November 2017.

The community was recognized at The Society for Post-Acute and Long-Term Care Medicine 2019 annual symposium in Atlanta, on Saturday, March 9. “We’re excited to share more about the Montessori Inspired Lifestyle approach at AMDA,” says Avi Elias, executive director of The Residence at Timber Pines. “We look forward to continuing to provide innovative care to improve the quality of life for our residents.”

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Candidates and Current Hernando County Commissioner to Speak at The Residence at Timber Pines

WHAT: Hernando County Commissioner candidates, and current Hernando County Commissioner, Wayne Dukes, will come to address residents at The Residence at Timber Pines during their resident association meeting.

WHY: Wayne Dukes and three candidates will speak to residents at The Residence at Timber Pines about issues and topics that impact seniors in Hernando County and to answer any questions as a candidate for County Commission in preparation for the upcoming primary election on Tuesday, August 28, 2018.

Candidates include:
Wayne Dukes, District 2, re-election
Beth Narverud, District 2
Charles D. Greenwell, District 2
Natalie Kahler, District 4

Wednesday, July 18, 2018
2:30 p.m.

The Residence at Timber Pines
3140 Forest Road
Spring Hill, Florida 34606

Wayne Dukes, Candidate, and current Hernando County Commissioner
Beth Narverud, District 2, Candidate for Hernando County Commissioner
Charles D. Greenwell, District 2, Candidate for Hernando County Commissioner
Natalie Kahler, District 4, Candidate for Hernando County Commissioner
Avi Elias, Executive Director, The Residence at Timber Pines
Jay Michael, Director of Business Development, The Residence at Timber Pines

Contact: Jay Michael, Director of Business Development
Phone: (352) 683-9009, or (352) 942-9761 mobile

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Spring Hill Senior Living Community to Host Intergenerational Play, Strengthen Connections Between Generations

WHAT: The Residence at Timber Pines is partnering with the internationally-renowned Missoula Children’s Theatre to host its first multi-generational summer theatre camp. The one-week residency will result in two performances of “Beauty Lou and the Country Beast.” Casting will include school age students from the community ages six and older, as well as senior residents from The Residence at Timber Pines.

This is a partnership made possible through The Residence at Timber Pines’ Ages Entwined program, which fosters creativity and brings generations together on a regular basis.

WHY: Together, the senior living community and Missoula Children’s Theatre will transcend cultural barriers between the young and young at heart by actively engaging them in the arts. Participating in theatre helps to develop confidence, skills and self-esteem, as well as meaningful relationships.


Mon., July 31, 12:30-1:00 p.m.

Mon., July 31, 1:00-3:00 p.m.

Mon., July 31, 3:15 – 5:15 p.m.
Tues. – Fri., August 1 – 4, 1:00 – 3:00 and 3:15 – 5:15 p.m.

Fri., Aug. 4, 6:30 p.m.
Sat., Aug. 5, 2:00 p.m.

Tues., Aug. 1, 6:00 p.m. – Acting
Wed., Aug. 2, 6:00 p.m. – Let’s Make-Up
Thurs., Aug. 3, 6:00 p.m. – Take 5!

The Residence at Timber Pines
3140 Forest Road
Spring Hill, FL 34606

Admission is free. Any donations will be given to the Alzheimer’s Association.

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Local Seniors Participate in Active Aging Week Pedalthon

New National Functional Fitness Program Developed for The Goodman Group Managed Communities Holds Pedal Challenge 

SPRING HILL, Fla. (Sept. 9, 2014) — Residents of The Residence at Timber Pines, a Goodman Group managed senior living community, are pedaling toward fitness during Active Aging Week! The International Council on Active Aging® (ICAA) is challenging organizations throughout North America to come up with ways to motivate older adults to stay active and benefit from healthier lifestyles. The Residence at Timber Pines has accepted the challenge and is hosting a Pedal contest on Sept. 26 in conjunction with its national FIT Functional Fitness program.

FIT Functional Fitness is a personalized program developed by The Goodman Group in partnership with a physical therapist and board-certified geriatric specialist. The program’s targeted exercises are designed to deliver the maximum benefit for each participant. The goal is to increase overall health and well–being, reduce potential for falls, encourage residents to remain active, and, where possible, reduce the need for assisted mobility devices.

FIT Functional Fitness incorporates four fitness programs, taking current health levels into consideration and allowing all residents participate, no matter their current functional fitness level. As their strength and endurance increases, residents may choose to progress to other programs offered. The four FIT Functional Fitness programs include:

  • FIT to be Strong – The core of the FIT Functional Fitness program, FIT to be Strong incorporates strength building exercises done lying down, and balance exercises while standing. Both use weights on the arms and legs.
  • FIT to be Strong Seated – Strength building exercises using weights while sitting in a chair.
  • FIT to Stretch – Stretching exercises aimed at decreasing pain, improving range of motion, while promoting relaxation.
  • FIT to Pedal – Endurance-based exercise where participants use a stationary peddler.

“Research shows that with regular exercise, many of the physiological changes related to aging can be prevented or postponed,” says Katie Westberg, national director of Life Enrichment at The Goodman Group. “With FIT Functional Fitness, participants can see long-lasting and significant strength training benefits within an 8-16 week period.”

The annual theme for Active Aging Week 2014 (Sept. 21-27) is “Let the Adventure Begin.” Residents at The Residence at Timber Pines currently participating in FIT Functional Fitness will pedal alongside Margaritaville and tropical themed decorations until they reach mile marker 1. Participants’ mileage will be combined and tracked to reach Key West, their ultimate adventure destination. Friends, family and staff will be there to cheer on participants.

Join The Residence at Timber Pines Seniors and Fitness Experts on a 482-mile Tropical Pedalthon to Key West


Active Aging Week, led by the International Council on Active Aging®, is an annual health promotion held each year during the last week of September. To promote active aging on our health campus, our residents and staff are participating in a first-ever Pedalthon event adventure.

Residents will use our FIT Functional Fitness stationary peddlers to rack up miles and trace the 482-mile path through southern Florida to reach Key West, their ultimate travel destination. As they pedal through alligator alley all the way to the mile marker 1, tropical and Margaritaville themed decorations will guide the way.

Join us and share in the fun of Active Aging Week. Before you know it, we’ll be at mile marker 1!


Friday, September 26th
10:00 a.m. – 3:00 p.m.
: We will pedal to the music of Jimmy Buffet and tropical tunes while surrounded by tropical decor. Coconut water and smoothies will be served along with fresh fruit!
3:00 p.m.- 4:00 p.m.: Happy hour celebration serving margaritas after the goal is reached and recognizing residents who pedaled the most miles and to who has the best Key West style exercise outfit — 1st, 2nd and 3rd place prizes.


The Residence at Timber Pines, Main Lobby
3140 Forest Road
Spring Hill, FL 34606


Residents from The Residence at Timber Pines senior living community will be pedaling alongside tropical and Margaritaville themed decorations, as they pedal through alligator alley to the mile one marker. The resident’s family members and staff will be cheering on the residents pedaling. The community will award prizes to the residents who pedal the farthest and to who has the best Key West style exercise outfit.

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The Residence at Timber Pines in Spring Hill Recognized Among Top Senior Living & Health Care Communities For Outstanding Satisfaction

Excellence in Action award recognizes exemplary commitment to quality

CHASKA, Minn. (August 29, 2014) — The Residence at Timber Pines, a senior living community in Spring Hill, Fla., managed by The Goodman Group, a national leader in developing and managing senior living and health care communities, today announced that it has received the 2014 Excellenceeia-award in Action award from My InnerView by National Research Corporation for workforce satisfaction in assisted living. This honor recognizes long-term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database, the largest in the U.S.

“We are very honored to award these exemplary organizations for their excellent quality of care, resident experiences, and staff engagement, as recognized by their customers and employees,” said Mary Oakes, vice president of Post-Acute at National Research. “Every day, these providers are making a difference in the lives of residents and caregivers across all facets of the long term care and senior living spectrum to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers.”

“The Excellence in Action Award inspires so many long term care and senior living communities to really step up their game in an era where quality performance defines customer-centric healthcare,” said Jason Stevens, vice president of Business Development at National Research. “We are thrilled to see repeat winners and new organizations alike earning a well-deserved spot on the awards list.”

The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities (over 8,500), must have completed a workforce satisfaction survey in 2013. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.” The workforce satisfaction award does not apply to independent living communities.

The Residence at Timber Pines is one of six Goodman Group managed communities to receive the award this year. The others recognized include Westpark Village in Billings and The Village Senior Residence in Missoula, Mont.; Chandler Place in St. Anthony, Minn.; Regal Palms in Largo, Fla.; and Terracina Grand in Naples, Fla. These communities, as well as The Residence at Timber Pines, were awarded the 2013 Excellence in Action awards.

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Raising quality of work with quality of life at The Residence at Timber Pines

SPRING HILL, Florida  (April 29, 2012) — By Elizabeth Behrman, Times Staff Writer

The management at the Residence at Timber Pines knows success is the product of a happy workforce.

So she strives to make each of the 175 staff members feel like a member of the family.

The Residence at Timber Pines is an assisted living facility more akin to a luxury resort thanks to amenities like a beauty salon, spa, cafe and gift shop.

Besides the basic benefits — 401(k), health insurance, discounted lunches — employees enjoy some other luxuries: a professional massage on Thursday afternoons, prime rib for $1 on Saturday nights and a water balloon fight on the Fourth of July.

It can’t be all business,” Osteen said. “You have to have some fun thrown in there. You have to enjoy coming to work.

Last year, she bought a Shih Tzu puppy, Timber, thinking he would live at her home and be a pet for her two young sons. She brought him to the Residence instead, and when she saw how much the residents and staff loved him, she got him a little brother, Patch, and moved them in permanently.

The fluffy little lap dogs live behind the nurses stations and are cared for by the entire staff.

I’ve never had a job where I could stop and play with puppies all day if I wanted to,” chef Keith Guzik said.

But the pets aren’t the only things that unite the staff as a family, the employees say.

If a staff member does something commendable, he or she gets a handwritten thank you card from the boss with a gift card to a local restaurant tucked inside.

When people have trouble paying bills, the staff gets together and holds a small fundraiser. Employees are even welcome to host a baby shower, Sweet 16 birthday party or a wedding at the Residence.

It’s just a great place to be,” Guzik said.

Osteen came on board as executive director when the facility opened in 2000. Having worked at hourly jobs herself, she wanted to create a different sort of environment at the Residence at Timber Pines.

Ask any of her employees, and they will tell you that she has accomplished that goal.

One of the staff’s favorite activities, Guzik said, is the monthly “employee fun days.” Water balloon fights highlight the summer. This month it was the annual Easter egg hunt.

Last year, the Residence at Timber Pines won the employee satisfaction award from The Goodman Group, the facility’s corporate owner with more than 50 residences in nine states. The Residence serves as a flagship of sorts for the company, which is in the process of opening a facility in the U.K. When corporate wanted to give investors a tour, they were taken to the Residence at Timber Pines.

It’s a place people are proud to work in,” Osteen said.

About 50 percent of the staff members have been there for five years or more, and Osteen credits that to the relationships they build with the residents and each other.

A few years ago she made the decision to take positions and titles off employee name tags, leaving just their first names. Each job is equally important, she said.

Despite all the fun, Osteen doesn’t hire just anybody.

We don’t have a warm body syndrome,” she said.

All applicants are subject to a thorough background check, which Guzik said is something that the other employees appreciate as much as the management.

The staff lives by the Goodman Group’s Platinum Service Standards, a code of ethics and service.

Rule No. 7 is the golden rule of the Residence at Timber Pines: Never say “no” to an opportunity to serve residents or improve their living experience.

If an applicant can’t meet her standards, Osteen has no problem with leaving a position open until she can find the right person.

It’s not about hiring anymore; it’s about selecting,” she said. “We grow the flowers, and we pluck the weeds. And we have a lot of flowers.

The staff holds daily meetings to go over what needs to be done and what needs to be done better, and employees meet with supervisors once a year for evaluations.

Following the annual evaluation, employees are eligible for a 1 percent to 4 percent salary increase, Osteen said.

Everyone also gets a Christmas bonus and the chance to find $50 or a lottery ticket in an Easter egg or a balloon on an Employee Fun Day.

Guzik, who found $50 at one such event, said he has felt appreciated since the day he started work at the Residence at Timber Pines.

I’ve never gotten up once, not once since I came here, and not wanted to come to work,” he said.

What employees say about the Residence at Timber Pines

“It’s my second family. Everybody stops and everybody says hi.”

“It’s just perfect. There’s nothing fake here.”

“There is so much respect among co-workers in this building.”

“Every day we are set up for success in each and every department.”

“We’re all one big family.”

Click here to see the article and photos on the Tampa Bay Times newspaper’s website.

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